Friday, March 20, 2009
When Fish Fly
Hello everyone, I’m your blogger for “When Fish Fly.” Before I get into this book, I want to apologize for my tardiness. Since I did not meet the deadline, my question to you is what were your internal conversations? Did you think…“She’s ruining it for all of us … She’s irresponsible ….She better not visit my library!” OR did you decide to change those negative internal conversations and make a world famous difference? This book is an extension of the previous book, Fish. John Yokoyama discusses the importance of having a vision, created by the team, and committing to that vision. World Famous Pike Place Fish employees decided to be world famous not by seeking personal fame, but by making a world famous difference to their customers and people that encountered by listening and choosing conversations that empower and create an environment for people to thrive and have great lives. They coach each other for greatness and create a culture of empowerment by merely changing their conversations: they suggest and recommend – not order. They see each problem as an opportunity to make a difference. They strive to listen with respect to everyone’s point of view so that the outcome is agreed by the team; thus, creating a positive impact on themselves and the people they encounter. John Yokoyama provides great examples of the situations he has encountered and turned them into opportunities to make a positive impact. Now that you have read the book, how are you going to make a world famous difference for yourself, your library and your community?
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ReplyDeleteI found reading "When Fish Fly" instructive after reading "Fish" because "When Fish Fly" provides a good account of the particular challenges and efforts that were involved in transforming the organizational culture of the World Famous Pike's Place Fish Market. It is also encouraging to know that, like the Pike's Place Fish Market--which gradually became the world class operation that it has become-- other organizations can benefit from paying attention to what they are choosing to be from moment to moment. One lesson I drew from "When Fish Fly" is that it is important to have a vision that guides the members of an organization and their interactions with customers and each other. At our library we plan to begin by developing through lunch meetings a vision of excellence for our organization that is concise and descriptive of the library's priorities.
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